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Does your ATM have more personality than your tellers?
The New Year is here; and with the New Year comes new desk calendars. Upon returning to the office on Tuesday, I opened my desk calendar from the Onion to January 2nd to find this brief article....
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BankerSpank.com: Credit Unions Continue to Push Customer Service
If you haven’t yet checked out BankerSpank.com, you should. The website has been established with the purpose of communicating the message that Credit Unions provide a better level of customer service...
View ArticleGreat Idea: The Boardcast
So, what really happens during Board meetings at your financial institution? The Board of Directors is responsible for making decisions that not only affect the institution, but also those that affect...
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Attracting the Younger Employee
We have been having quite a few conversations lately about attracting younger employees to work at financial institutions; and, as a member of Generation Y, I would suggest the following as a very...
View ArticleThe Disconnect Between Better Service and Growth
Today’s Industry Insights newsletter from creditunions.com features an article that offers an interesting strategy for growth – better service. And while many institutions could benefit from better...
View ArticleYes, we are shaking up the industry
Today’s issue of the Credit Union Times features an article Gen Y Entrepreneurs Shake up CU Industry, Helping to Reveal Authenticity – and, while I am not technically an entrepreneur, I am grateful to...
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